Sales Terms and Conditions

ORDERING & PAYMENT
We require 2 weeks notice to order a celebration cake (sometimes less depending on our workload) and at least 3 months for a wedding cake (again sometimes less depending on our workload and what is required).

Orders are taken on a first come first served basis so the more notice you can give us the better. All of our cakes are decorated by hand and are unique and we therefore require sufficient time to be able to complete each commission. For this reason there maybe times when we cannot accept orders because we are unable to meet demand.

For celebration cakes a 50% deposit is payable at the time of booking. The deposit is non-refundable, with the balance payable on collection. If the cake is to be delivered the final balance must be paid at least 7 days before the delivery date. We will not accept payment on delivery, our delivery drivers do not carry cash.
For wedding cakes a 50% deposit is payable at the time of booking. The deposit is non-refundable. The balance is payable 14 days before either collection or delivery.

We accept payment by cash, cheque, credit or debit card.
Please note that your booking is not a confirmed order until a deposit has been paid and no work will be undertaken until a deposit has been received.

CANCELLATIONS
When ordering your cake you will be required to pay a 50% deposit. This is non-refundable.  If you cancel your cake there is a cancellation fee of £10 for celebration cakes and £25 for wedding cakes. If you wish to postpone your cake until a later date or put monies paid towards any future cake order we will waive the cancellation fee.

Please be aware that if you pay for your cake in full at the time of booking and the cake is subsequently cancelled, the maximum refund given will be 50% of the total cost unless, in the case of celebration cakes, a cake is cancelled 7 days or less before the due date then there will be no refund if payment has been made in full.

If a celebration  cake is cancelled with more than 7 days to go we will refund up to 50% of the total cost minus a £10 cancellation fee and the cost of any work already undertaken towards your cake. In the case of wedding cakes, if the cake is cancelled one month or less before the due date then there will be no refund if the cake has been paid for in full. If the wedding cake is cancelled with more than one month to go we will refund up to 50% of the total cost minus a £25 cancellation fee and the cost of any work that has already been undertaken towards your cake.

COLLECTION/DELIVERY
All of our cakes can be collected from our premises in St Ives. All of our cakes come boxed and should be transported on a flat surface e.g. the boot of the car noton a car seat where they will be tilted and could become damaged.

We offer a delivery service anywhere in the Cornwall area. For celebration cakes we offer morning or afternoon deliveries.
Wedding cakes are normally delivered on the day of the wedding unless otherwise specified. We will endeavour to deliver as near to a specified time for wedding cakes as possible, however we cannot be held accountable for unexpected traffic delays etc.
We will deliver cakes on a Sunday but this will incur an extra charge of £10 on to the delivery cost.

Please note that once a cake has been collected or has been signed for at the delivery address the full responsibility for the cake is then held by the customer and Cakes By Design cannot be held responsible for any damages thereafter.

STORAGE
Our sponge & chocolate cakes have a 2 week shelf life from the date of your collection or delivery. Rich fruitcakes last perfectly well for several months, we do not advise keeping them for several years. Cupcakes will only last about 2-3 days.

Cakes will come boxed and should be left in the box at room temperature on a flat surface. Do not refrigerate. It is also not a good idea to store cakes in places such as a garage, conservatory, cellar or cold store or in the kitchen where it could become susceptible to steam, condensation & cooking odours.

If you damage your cake after you have collected it from us and you wish us to repair it, minor repairs maybe able to be carried out on the same day but will incur a charge of not less than £10. (Acceptance of repairs of this nature will be at our discretion and will depend on whether a cake decorator is available that day and our workload at the time).

COMPLAINTS
Complaints are rare so when they do occur we take them seriously. Corrections to inscriptions & minor changes when things are wrong can usually be carried out on the same day in most cases and you are required to give us the opportunity to do this. You must notify us of the problem within 1 hour of collecting your cake.

Some complaints may need further investigation and an immediate refund may not always be possible. The cake, or part of cakes, must be returned to us within 3 days so that we can fairly assess the nature of the complaint. Photographs of cakes will not be accepted.

The maximum refund we will offer at anytime depending on the outcome of our assessment, will be the cost of the cake plus the delivery charge if the cake was delivered. No further compensation will be offered.